Contact & utility
Get in touch!
Everything you need to reach us in one place — including contact details, directions to our office and our privacy and accessibility statements.
CALL US
Mon to Fri 11am–12:30pm and 01:30pm–04:30pm
If you are having trouble reaching us by phone, we suggest that you contact us by email.
Our email is monitored Monday to Friday and our admin staff will get back to you promptly about your request.
VISIT
Level 3, 43 Peel Street, South Brisbane, 4101
Postal address: PO Box 5143, West End QLD 4101
FAX
(07) 3844 3073
FINDING US
Directions to the office
Our office is located close to the corner of Peel and Merivale streets. Take the elevator up to Level 3 and you will be greeted at reception.
Our office is accessible for people with mobility issues.
Entrance
open to the public between 9am and 5pm.
Elevator
press 3 to go up to RAILS office.
Building
open to the public between 9am and 5pm.
Map
open to the public between 9am and 5pm.
HOW TO REACH
Getting to RAILS office
Getting to RAILS by bus
The closest bus stop is Culture Centre bus station.
It is approximately a 7-10 minute walk.
Getting to RAILS by train
The closest train station is South Brisbane.
The office is approximately an 8–10-minute walk from this station.
Getting to RAILS by car
If you are using street parking, please be mindful that parking restrictions apply.
There are 5 visitor parking bays available in the building car park for people visiting RAILS.
Visitors can use them while they are at RAILS:
- 2 parking bays are located on basement 1
- 3 parking bays are located on basement 2
- Disability parking is available on basement 1
Please note that RAILS cannot book the visitor carparks, so they may not be available.
OPENING HOURS
When to visit
Please phone ahead when possible — it means we can prepare and give you our full attention.
Monday
9:00am – 5:00pm
Tuesday
9:00am – 5:00pm
Wednesday
9:00am – 5:00pm
Thursday
9:00am – 5:00pm
Friday
9:00am – 5:00pm
Weekend
Closed
Public holidays: closed
UTILITY PAGE
Privacy policy
We collect only the information we need to provide free legal help. Read our full statement about how we store, use and protect your information.
UTILITY PAGE
Accessibility statement
This site is built to WCAG 2.2 AA, tested with keyboard, screen reader and 200% zoom. Tell us if anything is hard to use.